Businesses With Only One Negative Review Risk Losing Up to 22% of Prospective Customers
It’s estimated up to thirty people will choose a different company because of one poor review when searching for a service provider. You don’t want this to happen to your Tree Service Company. Reputation Management prevents this by monitoring and managing all your reviews in one central location.
Reputation management, often called review management, is one of the simplest and most overlooked marketing practices in the tree service industry. We use the same software as business directories to centralize all your review sites. Each time a review is left for your tree service company, you will receive a notification of the review, including all the details of the review, with the location, who wrote it, and what the review stated. You are then able to respond to the customer’s review through the platform and track notes. A quick response is one of the best ways to show your customers and future clients that you care and listen.
Our Reputation Management Process
We start the process of setting up reputation management for your tree service business by reading all of your reviews and determining which websites need more customer reviews.
We set up notifications so that you receive an email or text each time a new review is left for your business.
We set you up with our management software to see all your reviews in one place, keep notes on customers, and respond to reviews.
Once set up, our clients can track their review analytics. Reporting includes a cross-site rating, recent review trends, and a breakdown of the top review sources.